Privacy Policy

Last Updated: 20/07/2026

1. Introduction

At The Finds Vault, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have regarding your personal data.

By using our website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

The Finds Vault is the data controller responsible for your personal information collected through this website.

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details on our Contact page.

3. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

• Name
• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

• Products purchased
• Order history
• Payment status
• Delivery preferences

Please note that we do not store or have access to your full payment card details. Payments are processed securely by Shopify and our authorised payment providers.

Website Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referring website
• Cookies and similar technologies

4. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Provide customer support
• Respond to enquiries
• Send order confirmations and delivery updates
• Improve our website and services
• Prevent fraud and maintain website security
• Meet our legal and accounting obligations

Where you have given your consent, we may also send you marketing emails about new products, offers and updates.

You may unsubscribe from marketing communications at any time.

5. Legal Basis for Processing

We process your personal information where we have a lawful basis to do so, including:

• Performing our contract with you when fulfilling an order
• Complying with legal obligations
• Pursuing our legitimate business interests, provided these do not override your rights
• Your consent, where required (for example, marketing emails)

6. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Shopify (our ecommerce platform)
• Payment providers
• Delivery companies and postal services
• IT and website service providers
• Professional advisers such as accountants or legal advisers where necessary
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

7. Payment Security

Payments are processed securely through Shopify and its authorised payment gateways.

The Finds Vault does not receive or store your full debit or credit card details.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping basket
• Improve website performance
• Analyse visitor behaviour
• Support marketing and advertising

You can manage or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies.

9. Marketing

If you choose to receive marketing communications, we may send you information about:

• New product launches
• Promotions
• Special offers
• Company news

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

10. How Long We Keep Your Information

We only keep personal information for as long as necessary.

This may include retaining information:

• To fulfil your orders
• To comply with tax and accounting requirements
• To resolve disputes
• To meet legal obligations

When your information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain processing
• Request a copy of your data
• Withdraw consent where processing relies on your consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

We will respond to requests in accordance with applicable data protection laws.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we work to keep your information secure, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Third-Party Services

Our website may contain links to third-party websites or use services provided by third parties.

These websites have their own privacy policies, and we are not responsible for their content or privacy practices.

14. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The latest version will always be available on this page, together with the date it was last updated.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.