Returns & Refund Policy

Last Updated: 20/07/2026

1. Our Commitment

At The Finds Vault, we take pride in producing high-quality 3D printed products. If there is ever a problem with your order, we will work with you to resolve it as quickly as possible.

This policy explains when items can be returned, exchanged or refunded.

2. Returning Standard Products

If you change your mind about a standard (non-personalised) product, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned, where possible, in its original packaging.
• Be free from damage caused after delivery.
• Include all supplied accessories or components.

Please contact us before returning any item so we can provide return instructions.

Unless the item is faulty or supplied incorrectly, return postage costs are the customer's responsibility.

3. Custom and Personalised Products

Many of our products are manufactured specifically to your requirements.

This includes products that are:

• Custom designed
• Personalised
• Made to your chosen dimensions
• Produced in custom colour combinations
• Manufactured specifically for your order

Because these products are made especially for you, they cannot normally be returned or refunded simply because you change your mind.

This does not affect your statutory rights if the item is faulty, damaged, or not as described.

4. Faulty, Damaged or Incorrect Items

If your order arrives:

• Damaged during delivery
• Faulty due to a manufacturing defect
• Incorrect
• Not as described

please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

Where appropriate, we may offer:

• A replacement
• A repair
• A partial refund
• A full refund

The remedy offered will depend on the circumstances and your rights under UK consumer law.

5. Manufacturing Characteristics

Our products are manufactured using modern 3D printing technology.

As a result, the following are considered normal characteristics and are not faults:

• Minor layer lines
• Small surface texture variations
• Slight colour differences between production batches
• Minor dimensional tolerances
• Small cosmetic marks that do not affect functionality

Every effort is made to ensure each product meets our quality standards before dispatch.

6. How to Request a Return

If you wish to request a return, please contact us with:

• Your name
• Order number
• Details of the item
• Reason for the return

We will advise you of the next steps and provide return instructions where applicable.

Please do not return items without contacting us first.

7. Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using your original payment method.

Please allow several working days for your payment provider to complete the refund after it has been issued.

Shipping charges are generally non-refundable unless:

• The item is faulty
• We supplied the wrong item
• We have agreed otherwise

8. Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If an exchange is not possible, a refund or replacement may be offered where appropriate.

9. Lost or Delayed Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the delivery provider to investigate and, where appropriate, arrange a replacement or refund.

10. Cancellations

Standard (non-personalised) orders may be cancelled before they are dispatched.

If production has already begun, cancellation may not be possible.

Custom or personalised orders may only be cancelled before manufacturing has started.

Once production has commenced, cancellations cannot normally be accepted because the product has been made specifically for you.

11. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection laws.

If your goods are faulty, not fit for purpose, or not as described, you are entitled to the remedies provided by UK law.

12. Contact Us

If you have any questions about this Returns & Refund Policy or wish to request a return, please contact us using the details provided on our Contact page.