Shipping policy

Shipping Policy

Last Updated: 20/07/2026

1. Overview

At The Finds Vault, many of our products are manufactured to order using 3D printing technology. This allows us to produce high-quality products while offering a wide range of designs and colour options.

This Shipping Policy explains how we process, dispatch and deliver your orders.

2. Order Processing

Orders are processed once payment has been successfully received.

As many of our products are made to order, production begins after your order has been placed.

Typical processing times are displayed on individual product pages and are provided as estimates only.

During busy periods, new product launches or holiday seasons, processing times may be slightly longer.

If your order contains both in-stock and made-to-order items, we may dispatch everything together once all items are ready.

3. Delivery Services

We use trusted delivery providers to ensure your order arrives safely.

The delivery service used will depend on the size, weight and destination of your order.

Where available, tracking information will be provided once your order has been dispatched.

4. Delivery Times

Estimated delivery times begin once your order has been dispatched, not when it is placed.

Typical delivery estimates are:

  • United Kingdom: 2–5 working days after dispatch.
  • International: Delivery times vary depending on the destination and local customs procedures.

Delivery estimates are provided for guidance only and cannot be guaranteed.

5. Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination and the size or weight of your order.

Any applicable delivery charges will be shown before you complete your purchase.

From time to time, we may offer free delivery promotions. Any qualifying conditions will be clearly stated.

6. International Orders

We are happy to ship to many international destinations.

Please note that international customers may be responsible for:

  • Import duties
  • Customs fees
  • Local taxes
  • Clearance charges

These charges are determined by your country's customs authority and are not included in our product or shipping prices unless explicitly stated.

Customers are responsible for ensuring imported goods comply with local laws and regulations.

7. Customs Delays

International deliveries may occasionally be delayed due to customs inspections or border processing.

Unfortunately, these delays are outside our control and are not considered delivery failures.

8. Delivery Address

Please ensure your delivery address is accurate and complete before placing your order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address, additional postage costs may be payable before the order can be resent.

9. Tracking Your Order

Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.

It is the customer's responsibility to monitor tracking updates and make any necessary delivery arrangements with the courier where possible.

10. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will investigate with the delivery provider and keep you informed throughout the process.

A replacement or refund will be offered where appropriate, subject to the outcome of the courier's investigation and your statutory rights.

11. Damaged Deliveries

If your parcel arrives damaged, please notify us as soon as possible.

Where possible, please provide:

  • Your order number
  • Photographs of the packaging
  • Photographs of the damaged item

This helps us resolve the issue quickly and, where appropriate, make a claim with the delivery provider.

12. Delivery Attempts

If a delivery cannot be completed because no one is available to receive the parcel, the courier may:

  • Leave the parcel in a safe place (where authorised)
  • Leave it with a neighbour
  • Deliver it to a local collection point
  • Attempt delivery again

Please refer to the tracking information or courier notifications for further details.

13. Delays Beyond Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Industrial action
  • Transport disruptions
  • Customs processing
  • Public holidays
  • Courier network delays

We will always do our best to keep customers informed if we become aware of significant delays affecting orders.

14. Incorrect or Missing Items

If your order is incomplete or you have received the wrong item, please contact us within 14 days of receiving your order.

We will arrange the appropriate resolution as quickly as possible.

15. Contact Us

If you have any questions regarding shipping or the status of your order, please contact us using the details provided on our Contact page.